Launching a drive-thru coffee concept is about mastering speed, consistency, and connection in one of the fastest-growing segments of quick service.
According to the National Coffee Association, a record 59 percent of American consumers who purchased a cup of coffee picked it up at a drive-thru, compared to 55 percent in 2024.
For operators eyeing coffee as a growth opportunity, these six lessons offer a roadmap for building efficient, community-rooted stores.
For operators, launching a drive-thru coffee concept is about mastering speed, consistency, and connection.
Author's summary: Mastering drive-thru coffee requires speed and consistency.